Frequently Asked Questions
Everything you need to know about shopping with Union Los Angeles.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 7 days of delivery. Please note that all sales on discounted items and exclusive collaboration releases are final.
How long does shipping take?
Orders are typically processed within 2-3 business days. Domestic shipping via UPS usually takes 3-7 business days, while international shipping times vary by destination and customs processing.
Can I cancel or modify my order?
Once an order is placed, we are unable to make any modifications or cancellations. Please ensure all shipping and billing information is correct before completing your purchase.
Do you ship internationally?
Yes, we ship to most countries worldwide. International customers are responsible for all customs duties, taxes, and brokerage fees incurred at the time of delivery.
How do your raffle releases work?
High-demand footwear and collaboration releases are often conducted via a raffle system. Winners are selected at random and will receive an invoice via email to complete their purchase within a specific timeframe.
Are your products authentic?
Every item sold on our website and in our La Brea storefront is 100% authentic, sourced directly from the brands and authorized distributors we represent.